Return an item
You have a 14-day cooling-off period to return the product without giving reasons, starting on the day of receipt of the product. The product can only be returned unused and, if possible, in original packaging. The return costs are for your account.
We will reimburse the amount within 14 days. You can also use the model form (see end of the Terms and Conditions).
The entrepreneur will reimburse all the payments of the the consumer related to the order without delay within 14 days following the date on which the consumer notifies him of the cancellation. Unless the entrepreneur offers to pick up the product himself, he may wait with the reimbursement until he has received the product or until the consumer confirms that he has shipped the product, whichever is earlier. The vendor uses the same means of payment used by the consumer for repayment unless the consumer agrees with another method. The refund is free of charge for the consumer.
You can return the articles to:
Kalida BV, Avenue Ceramique 221 A, 6221 KX Maastricht, The Netherlands.