Frequently asked questions

How do I order at Kalidashop?

1 Go to the website of Kalida: Select a product of choice by clicking on it. Click on the order-button and the product will be placed in the shopping cart. You can continue shopping or pay your order with or without having an account.

2 You can create your own account by clicking on My account. Furthermore, you can choose to deliver the products on another address, for example if it is a present. Check your order on the summary page. Then choose your payment mode. Now you will be redirected to a secure surrounding for payment and the order will be finished. You receive a confirmation of your order by e-mail. The ordered products will be delivered directly after payment through Bpost (European countries) or FEDEX (Non-European countries)

3 Another possibility is to order by e-mail. We need your billing and shipping address together with the desired products. You can also download our ordering form, which you can find at the bottom of our website. Fill it in and send a scan of it to You will receive an order of payment. 

How do I know that my order was placed successfully?

You will receive a confirmation of your order by email after you made your online order and payment. The status of your delivery can be viewed through My Account on the website.  

How will the orders be delivered?

We use the national post services, and also couriers to deliver the orders. By use of couriers a signature is required as receipt.

How can I pay?

In our webshop you can pay with credit card (Mastercard, Maestro or VISA), Paypal, iDEAL and Bancontact/Mister Cash.

Orders that are placed by email can be payed only by bank transfer. The products will be shipped as soon as we receive your payment. Please, mention your invoice number in the "message" field. Pay attention: we charge 3 euro administration fee for orders by email.

How high are the shipping costs?

€4,99 - Belgium, €3,95 - Netherlands & Luxembourg, €6.99 - Germany, €12.99 - France & United Kingdom, €16.99 - Spain, Ireland & Italy, €18,55 - other EU countries, €31,99 - non EU countries  (delivered by FEDEX).

Free delivery: applied for orders above 99€ VAT incl. to Belgium, Netherlands and Luxembourg.

What is your bank account number?

IBAN: NL76ABNA0403097339

What is your KvK number and BTW number?

BTW nr: NL820730312B01

KvK nr: 20153204

 How can I exchange or return the product(s)?

We will grant you 14 days, after delivery, to judge if your purchase is satisfactory. Within this period you can return the product. You can take a close look at the product just like you would do in a shop and test if it lives up to your expectations. If you have your doubts whether you can still change your product then please contact us on

If you are not all satisfied with the product then please return it to us in the original packing and unused. You can read below how to handle. We will refund your money including the original delivery costs within 30 days. You only have to pay yourself for the return shipment. You can return the products to the following address:

Kalida BV, Avenue Ceramique 221 A, 6221 KX Maastricht, Netherlands or

Kalida BV, Postbus 24, 1780 Wemmel,  Belgium.

How to contact Kalidashop?

You can reach us by email: We will try to respond within 1 workday. We check our email from Monday till Friday between 09.00-15.00 CET.

Is it possible to receive my order on a different address?

Yes, it is possible to deliver our products on a different address, for example if you are absent most of the day.

Is it possible to cancel my order?

Yes, you can cancel your order by contacting our customer service. Send an email to If the order is already on its way, cancellation is not possible anymore.

My order is not complete, what now?

The product that is missing is not in stock at the moment, that’s why your order is not complete. The missing ordered product will be sent to you as soon as possible and no extra shipping cost will be charged. If there are any questions about the delivery time of the product, send an email to Please, mention your order number so we can help you as quickly as possible.

Does the webshop of Kalida deliver also to other countries besides the Netherlands?

Yes, we deliver to all countries except for the USA.

How can I follow my order?

As soon as your order is placed at our website, you will receive an automatic message about the shipment. You will also find the barcode in the message needed to trace your package.

 All prices included BTW and excluded shipping costs